Product and Seller Ratings

A good reputation for Google products and sellers is paramount to building trust. Consumers are more likely to purchase a product or service when they see positive reviews. This is also important for building trust as a reliable seller.

Product evaluation

Most people probably know the difference between product and seller ratings, but let’s dig a little deeper. If you are a reseller, low ratings for individual products are not necessarily reflective of your company itself.

For example, if you sell a wide variety of shoes, some may be rated poorly due to discomfort, size, or quality. This does not reflect your company, but the manufacturer of that particular product. Product ratings can appear in both Shopping and text ads, as well as organic search results.

seller rating

Now let’s get into the seller ratings. This is the most important of the two ratings when it comes to seller credibility. Factors that can affect a seller’s rating include refund and return policies, communication, and transparency.

If consumers find that your seller has poor ratings, they may not trust buying from you and instead find similar products elsewhere. Can appear in both organic search results.

Text ad results: (Good typo, Amazon!)

Local organic search results:

Google reviews scam

One of the recent problems with these Google reviews is the 1-star rating scam. We’ll explain what they are, how to identify them, and what you can do about them. Google reviews fraud is a problem for local businesses, especially restaurants. A small business’s reputation is influenced by Google’s reputation, which scammers use to blackmail business owners.

Scammers contact the business and ask for a gift card or another payment method, promising to remove the bad reviews. If the business refuses, scammers threaten them with even worse reviews.

Ben Schoon, a writer for the 9to5Google website, provides a prime example of these extortion emails in his article. It will be as follows.

“We sincerely apologize for our actions. We don’t want to harm your business, but we have no other choice. In fact, we live in India and see other ways to survive.” Send me a Google Play gift card worth $75. […] You can earn about $50 after selling this gift card. This is equivalent to her income for one family for three weeks. ”

So what can be done about these scams? Unfortunately, there is not always a quick solution. First of all, it is not recommended to pay these scammers. Giving them what they want only encourages them to continue those actions.

You can submit a request to Google to remove inappropriate reviews using the review removal request form. Report reviews and track status. You can also flag a review as inappropriate and report a review directly from Google Maps, or report a review by reporting a review on Google Search. Both are under his three vertical dots in the review. For more information on how to remove reviews from your Business Profile, please visit Google’s Business Profile Support.

Product ratings are attributed to the individual products we sell and do not necessarily reflect the reputation or reputation of the company as a whole. Seller ratings play a large role in consumer perceptions of a seller’s reputation. As a seller, it’s important to be transparent with your customers and have a fair refund and return policy. You don’t want to lose potential customers to mistrust due to poor seller ratings.

Actively monitoring, commenting on, and reporting reviews is essential to maintaining your reputation. When it comes to 1 star review scams, never give in to the scammer’s demands and remember to report them.